Hastie’s Linlithgow Stoves is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information for stove installations, servicing, repairs and online purchases. Please read the following Privacy and Cookies Policy to understand how your personal information is treated. From time to time, we may offer new information or services that may affect this policy. If you have any questions or concerns regarding this policy please send an e-mail to [email protected]
WHAT INFORMATION DO WE COLLECT & HOW IS IT USED?
Information You Voluntarily Submit to the Website, in our Showroom or Fuel Depot and over the Telephone: We collect personal information from you such as your name, address or e-mail address when you purchase a product (online sales will launch 2018), buy fuel, sign up to our newsletter or complete a contact form. We use the information to complete an order, provide aftercare, customer support, for business operations and for marketing relevant products and services to you.
Automatically-Collected Information: We automatically collect certain information about you and the device with which you visit linlithgowstoves.co.uk. For example, we will log pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take, such as links clicked.
Cookies: We may log information using cookies, which are small data files stored on your browser by Hastie’s Linlithgow Stoves. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the website.
The following list includes examples of specific ways we collect personal information from our website visitors and the type of information collected:
Electronic Newsletter: To register online for our electronic newsletters, we request the following required information: (i) name, and (ii) e-mail address. The provision of an e-mail address is mandatory in order to receive our newsletter.
Contact Forms: To contact Hastie’s Linlithgow Stoves for the purposes of evaluating or engaging our services or to answer your questions, we use a contact form on our website. Required information includes (i) name, and (ii) e-mail address. The provision of this information is mandatory in order to receive a response from Hastie’s Linlithgow Stoves.
Online Purchases: Our online shop will launch in 2018. When you purchase a product from Hastie’s Linlithgow Stoves, we utilize a third-party online shopping system. To process your payment, certain standard required information includes address and credit card information. Transactions are secured via SSL encryption and credit card details will never be e-mailed.
THE LEGAL BASES FOR USING YOUR PERSONAL INFORMATION
There are different legal bases that we rely on to use your personal information, namely:
Performance of a contract: The use of your personal information may be necessary to perform the agreement you have with us. For example, to complete a purchase, to register and maintain your account, for billing delivery issues and to handle returns.
Legitimate interests: We may use your personal information for our legitimate interests. For example, we rely on our legitimate interest to analyse (using tools such as Google Analytics) and improve our website/s.
HOW YOUR PERSONAL INFORMATION MAY BE USED
Hastie’s Linlithgow Stoves may use your personal information in the following ways:
- To organise a stove installation, servicing appointment or fulfil a purchase
- To send you promotional and aftercare information, such as newsletters and product news. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;
- To respond to your comments or inquiries;
- To track and measure website performance;
- To notify you of new information or services that may be of interest to you; or,
DOES HASTIE’S LINLITHGOW STOVES SHARE MY INFORMATION?
Hastie’s Linlithgow Stoves will not share, rent, or sell your personally identifiable information with third-parties. We may, however, share your information when we are required to by law or with third-parties when we are authorized to share such information.
Tracking: Hastie’s Linlithgow Stoves uses various marketing tools that help us create a better user experience for people visiting our site. We use the following third-party service providers for tracking:
Remarketing: Currently Hastie’s Linlithgow Stoves does not use remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products or services over the Google Content Network and via social networks. If we do in future, your personally identifiable information will not be used by any remarketing service other than to present you special offers from us and we will provide details on opting out.
Newsletters: Hastie’s Linlithgow Stoves uses Mailchimp as its e-mail service provider. Mailchimp collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring performance.
Our newsletters contain tracking pixels. This pixel is embedded in e-mails and allows us an analysis of the success of our newsletters. Because of these tracking pixels, we may see if and when you open an e-mail and which links within the e-mail you click. This behaviour is not passed to third-parties. All data is stored is stored on Mailchimp’s servers. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail.
At any time, you may prevent the setting of cookies by the website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers.
WHAT IF THERE ARE CHANGES TO THIS PRIVACY AND COOKIES POLICY?
If we change our Privacy and Cookies Policy, we will post those changes on our privacy page at https://www.linlithgowstoves.co.uk/privacy/
RIGHTS RELATED TO YOUR PERSONAL DATA
Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at [email protected] to be removed from our mailing list.
Access: You may access the personal information we have about you by submitting a request to [email protected]
Amend: You may contact us at hast[email protected] to amend or update your personal information.
Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to [email protected]
Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.
SENSITIVE PERSONAL INFORMATION
At no time should you submit sensitive personal information to Hastie’s Linlithgow Stoves. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships.
Hastie’s Linlithgow Stoves contains links to other sites. Please be aware that we are not responsible for the privacy practices or the content of such other sites. We encourage our users to be aware when they leave our site to read the privacy policies of each and every website that collects personally identifiable information.
HOW DO I CONTACT HASTIE’S LINLITHGOW STOVES?
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our site.